Free Your Mind Live Chat Support Service
Our live chat service can be spotted throughout our website.
This service is specifically for children in need of support.
Please DO NOT use this service to ask questions about our services or ask for referral forms, for this please email us at: email@example.com
You’re able to talk to us from 10am-10pm each day.
To make sure we can answer everyone who’s waiting, you won’t be able to join the queue for a 1-2-1 chat after 9:30pm.
We’ll do our best to help you find the right support.
When you talk with us, we promise to:
- Never judge you or what you say
- Always have someone to support you
- Give you space to explore your thoughts and feelings
- Support you to make safe choices
- Keep everything you tell us confidential*
We are not an emergency service, if you feel you are in immediate danger please call the police on 999 and press 55 if you cannot talk.
Getting In Touch Out Of Hours
Sorry we are not here to talk to you after 10pm. We will be back at 10am tomorrow. But you can still leave us a message and we will reply when the chat line is back open. If you can’t wait until then because you are worried about you being safe or someone else please call 999 straight away.
Please visit childline website in the meantime to get help with keeping calm, breathing techniques and many more resources to help you whilst we are not here.
0800 1111 – a trained counsellor is available on the phone until 3.30am
If you are an adult visiting our chat service today out of hours and you are worried about the immediate safety of a child don’t delay, please contact 999 straight away. To seek further support please visit the NSPCC reporting abuse on https://www.nspcc.org.uk/